UK Customer Support
Henry Schein UK is the primary distributor of DenMat dental products in the United Kingdom. Many of DenMat’s products are sold and fulfilled via Henry Schein UK. All laboratory orders are processed directly with DenMat Lab in the U.S.
DenMat prides itself on its outstanding customer support and professional sales teams. We have trained professionals worldwide with expertise in DenMat’s complete product portfolio, from custom-fabricated restorative solutions like Lumineers® and Snap-On Smile® to high-quality dental products including lasers, loupes and power toothbrushes. Contact DenMat today to speak with experts who can guide you through these great offerings and explain how they can benefit your dental practice.
Why did DenMat decide to partner with Henry Schein in the UK?
Henry Schein has a broad reach throughout the region with over 40 field representatives. Our international sales team will partner with these representatives to bring our professional products to areas and customers we haven’t been able to reach.
Who do I call to place an order for DenMat products?
Call Henry Schein directly at 0800 023 2558.
How do I submit a Lumineers or Snap-On Smile case?
Lab cases are submitted directly to the DenMat Lab in California. Ship to: DenMat Lab, 1017 W. Central Ave. Lompoc, CA 93436-2701
Can I send cases to the DenMat Lab by emailing Digital Impressions?
We accept intra-oral scans from a variety of different services, including: Itero, Trios, 3M/Carestream, Sirona, as well as raw STL files. Submit your digital impression through your intra-oral service provider or email the STL files to firstname.lastname@example.org. If the file is too large to send via email, please use a secure file transfer website, such as Drop Box or WeTransfer to submit your digital impression.
What are the shipping fees for sending a case to DenMat Lab?
Shipping your case to DenMat in California is free when you email the DenMat Lab at email@example.com request a shipping label. The label will be emailed to you. Please check your regular email and your junk folder in case it accidentally drops into it.
What is your normal turn-around time once you receive the case?
Once the case is received and evaluated, our normal turn-around time is 10 business days plus shipping time. (US Holiday’s may add extra days to the period of time the case is in-house.) Any design approvals (Digital, Wax, Bisque) will add time to each case.
How are Lab fees calculated?
Lumineers and Snap-On Smile cases and other dental lab requests are based on the U.S. price list and payable in U.S. dollars and all cases must be pre-paid prior to it being shipped.
How much does it cost to ship the case to me?
Shipping cost from DenMat to your office is $60.00 USD.
How can I make a payment for a Lab case?
All Lab cases require a credit card payment prior to return shipment. Arrangements can be made by contacting DenMat Lab.
What is DenMat’s “Remake” policy for UK Lab Cases?
Shipping charges for remakes, under warranty, for DenMat Lab cases, wherein the remake is a result of a manufacturing defect, or error on the part of the DenMat Lab, will not be applicable. Remakes as a result of changes in desired specifications, may result in applicable shipping charges to and from DenMat Lab.