Lab Terms & Conditions
For the best possible custom¬fabricated product, please be sure to complete the DenMat prescription form and include all information such as restoration type, material selection, shade, contour preferences, and more. If we make an error or if your order was inaccurate, we will make every attempt to remedy the error as quickly as possible. All orders may be subject to shipping and handling charges. “Rush” orders or orders requiring special handling may be subject to additional charges.
We encourage you to inspect the product prior to acceptance. You accept the product if you use it in any way, including placing the product in a patient’s mouth or making modifications to it. If you do not notify the DenMat Lab of your rejection, and do not return the product to the lab within 15 business days after your receipt of the product, please be aware that you will be deemed to have accepted it.
While we believe you and your patient will be delighted with the product, we understand that 100% satisfaction is not always possible. In such event, we are happy to repair or replace, at our discretion, any product that is defective or does not meet your specifications. This is your exclusive remedy. In the event DenMat has made an error on your order or the product is defective, DenMat will repair or replace the product at no charge, with no shipping and handling charges applied. If the product is not defective and or DenMat has not made an error on your order, returned product for repair or replacement will be subject to a 50% charge separate from any original charges, plus shipping and handling. This limited warranty shall be in effect from the invoice date and for a period of 90 days thereafter.
For all DenMat Laboratory Service products (excluding Snap¬On Smile), DenMat’s warranty obligation, with respect to an original product affixed to a particular tooth, is limited to a one (1) time replacement for that product within five (5) years from the invoice date and covers any defects in materials or workmanship, and provided that the product was not used improperly.
For Snap¬On Smile, the warranty obligation is limited to a one (1) time replacement of the original Snap¬On Smile (both full and partial arches) within six (6) months from the invoice date and covers any defects in materials or workmanship, and provided that the product was not used improperly.
These limited warranties are in effect from the invoice date for the product and are between DenMat Lab and the ordering clinician. There will be no handling charge for work on a product fabricated by DenMat Lab within the first 90 days of the warranty period. Thereafter, a $49 per arch handling fee (US dollars) plus shipping charges will apply on Snap-On Smile® cases. A $37 per unit handling fee (US dollars) plus shipping charges will apply on all other warranty claims.
This limited warranty is in lieu of all other warranties, express or implied and is void if the product is improperly stored or used. There are no implied warranties of merchantability, fitness for a particular purpose or otherwise. Before using this product, you agree that it is your responsibility to determine whether it is suitable for the intended use and will assume all risk and/or liability associated with use of or inability to use the product. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
P.O. Box 1729, Lompoc, CA 93438-1729
(Revised Form 18-Aug-2018)