Lab Terms & Conditions

For the best possible custom¬made product, please make sure you are ordering the correct size, quantity, shade, and material application. If we make an error or if your order was inaccurate, we will make every attempt to remedy the error as quickly as possible. All orders may be subject to shipping and handling charges “Rush” orders or orders requiring special handling may be subject to additional charges.

We encourage you to inspect the product prior to acceptance. You accept the product if you use it in any way, including placing the product in a patient’s mouth or making modifications to it. If you do not notify the DenMat Lab of your rejection and do not return the product to the Lab within 15 business days after your receipt of the product, you will be deemed to have accepted it.

While we believe you and your patient will be delighted with this product, we understand that 100% satisfaction is not always possible. In such event, we are happy to repair or replace, at our discretion, any product that is defective or does not meet your specifications. This is your exclusive remedy. If we are at fault, there will be no charge for the repair or replacement (and no charge for shipping). If we are not at fault, there will be a 50% charge for our cost to repair or replace (in addition to the original charge for the product, plus shipping). This limited warranty is in effect from the date you received the product and for a period of 90 days from that date.

For all DenMat Lab restorations (excluding Snap¬On Smile), DenMat’s warranty obligation, with respect to an original restoration affixed to a particular tooth, is limited to one (1) time replacement for that restoration within five (5) years.

For Snap¬On Smile, the warranty obligation is limited to one (1) time replacement of the original Snap¬On Smile (both full and partial arches) within one (1) year and covers any defects in materials or workmanship.

These limited warranties are in effect from the date you received the product and are between DenMat and the doctor. There will be no handling charge for warranty work for the first 90 days of the warranty period. After the 90 days, there will be a $37 handling fee (US dollars) plus shipping (depending on current shipping rates) on all warranty claims.

This limited warranty is in lieu of all other warranties, express or implied and is void if the product is improperly stored or used. There are no implied warranties of merchantability, fitness for a particular purpose or otherwise. Before using this product, you agree that it is your responsibility to determine whether it is suitable for the intended use and will assume all risk and/or liability associated with use of or inability to use the product.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.

If you have questions or comments about our Terms and Conditions,  we are available Monday – Friday from 6 a.m. – 5 p.m. (Pacific Time). Please contact us at:

P.O. Box 1729, Lompoc, CA 93438-1729 Attn: Customer Service
1-800-4DENMAT (1-800-433-6628)