Professional Consumable Products & Equipment Terms & Conditions

DELIVERY Please allow 7-10 business days for delivery.

So that we may provide you the best service possible, please make sure you are ordering the correct size, quantity, shade, and material application. If we make an error or if your order was inaccurate, we will make every attempt to remedy the error as quickly as possible. All orders may be subject to shipping and handling. “Rush” orders or orders requiring special handling may be subject to additional charges.

To cancel an order that has not shipped, please call your Customer Service Representative. If your order has not shipped, we will cancel it. If your order has shipped, please obtain a Return Authorization Number from your Customer Service Representative because we cannot accept returns without prior authorization. Return Shipping Labels will be provided to you if an order was sent to you in error.

Professional Consumable Products
While we believe you and your patients will be delighted with our products, we understand that 100% satisfaction is not always possible. In such event, we are happy to replace or refund your purchase price of any DenMat professional consumable product that is defective if you notify us within 30 days of the purchase date. This is your exclusive remedy.

We are happy to diagnose and repair DenMat equipment found defective within equipment warranty period. Equipment outside of the warranty period will be evaluated and subject to the results of evaluation. DenMat will contact you with a price quotation for the cost of repairs or replacement, if applicable. Any repairs may be made with new or refurbished parts at the sole discretion of DenMat.

• Shipping and handling charges for equipment within warranty will be paid for by DenMat.
• Shipping and handling charges for equipment outside warranty and for professional consumable products is the responsibility of customer.

This is a limited warranty (for both Professional consumable Products and Equipment) and is in lieu of all other warranties, expressed or implied, and is void if the product is improperly stored or used. There are no implied warranties of merchantability, fitness for a particular purpose or otherwise. Before using this product, you agree that it is your responsibility for determining whether it is suitable for the intended use and will assume risk and liability associated with use of the product. You agree that DenMat will not be liable for any economic, incidental or consequential loss or damage that arises out of the use of or the inability to use its products. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.

We appreciate payment on your account within 30 days of Invoice date. In the event your account balance is past due, we reserve the right to impose a service charge of 1.5% per month to your account until payment is brought current.In the event your account balance is substantially past due and we have no choice but to refer your account to another party for collection, please be aware that you will be responsible for any collection fees and expenses.

1. Consumables Returns (porcelain, materials, etc.):

• Product returned within 30 days of purchase will be accepted for full credit/refund. No questions asked.
• If the product is defective and you notify us after 30 days, we would be happy to credit your account upon our confirmation that the product is defective.
• We are unable to accept returns for products beyond 60 days. Returns received 31¬60 days will be given a 50% credit return.
• Please be aware that your account may be subject to shipping charges.

2. Equipment Returns:

• We are happy to repair or replace equipment within its warranty period. DenMat retains sole discretion to determine whether repair or replacement is appropriate.
• Equipment within warranty will be repaired according to the terms of the specific equipment warranty.
• Equipment outside warranty will be repaired according to the terms of the specific equipment warranty, with all charges (including parts, labor) paid by the customer.
• Please be aware that your account may be subject to shipping charges.
• Equipment returned for credit 31¬60 days from date of purchase will be subject to a 15% restocking fee.
• Equipment returned within 30 days from date of purchase will be given full credit of the purchase price.

You agree to hold DenMat and its respective officers, directors, employees, agents, successors, and assigns harmless from and against any claim, loss, damage or expense, including attorney’s fees and court costs, arising from or related to your use or misuse of DenMat’s products

If you have questions or comments about these Terms and Conditions, we are available Monday – Friday from 6 a.m. – 5 p.m. (Pacific Time). Please contact us at:

P.O. Box 1729, Lompoc, CA 93438-1729 Attn: Customer Service
1-800-4DENMAT (1-800-433-6628)